Troubleshooting: Pen and touch

If you encounter problems with pen or touch functions on your pen display, refer to the following table. For entries with multiple solutions, try them one at a time until you have solved your problem.

For additional information, visit Wacom Customer Care.

The pen does not position the screen cursor, or otherwise work properly.	The driver may not be installed properly. You will only be able to use the pen tip to move the screen cursor and click with the pen tip. For pen displays that combine pen input and touch, basic touch movement will continue to be recognized, but other actions and gestures will not. Install (or reinstall) the driver software for the tablet.
The pen does not draw or ink with pressure sensitivity.	Some applications require that you turn on the pressure capabilities within the application or the selected tool before the pen will respond as a pressure-sensitive tool. Verify that your application supports pressure sensitivity.
Clicking is difficult.	Try using a lighter Tip Feel.
Double-clicking is difficult.	Be sure you are quickly tapping the screen twice in the same place on the tablet active area. Wacom recommends using the side switch to double-click. Open the Wacom Tablet Properties and go to the Pen tab. Try increasing the Tip Double Click Distance or using a lighter Tip Feel. Set an ExpressKey to Double Click and use it to issue double-clicks.
The pen selects everything, or will not stop drawing.	Open the Wacom Tablet Properties Pen tab. Move the Tip Feel slider toward Firm, or select Customize... and increase the Click Threshold setting. If this does not help, see Testing your Cintiq. The pen may need cleaning, or the pen nib may be worn. See Care and maintenance.
The eraser selects everything or will not stop erasing.	Open the Wacom Tablet Properties Eraser tab. Move the Eraser Feel slider toward Firm, or select Customize... and increase the Click Threshold setting. If the problem persists, see Testing your Cintiq. The pen may need cleaning, or the pen nib may be worn. See Care and maintenance.
You notice a screen delay at the beginning of pen or inking strokes.	Open the Wacom Tablet Properties Pen tab. On the Pen tab, decrease the Tip Double Click Distance. If that does not work, move the Tip Double Click Distance slider to the Off position in order to turn off double-click assist. Try turning off the operating system inking features.
You have to press hard with the pen when clicking, drawing, or writing.	Open the Wacom Tablet Properties Pen tab. Move the Tip Feel slider toward Soft. Select Customize... and decrease the Sensitivity and Click Threshold settings.
The pen tip does not function.	Be sure you are using a compatible Wacom pen, such as the pen that shipped with your product, or a Wacom tool specified for use with the product. Check the Pen tab and verify that a Click function is assigned to the tip.
Changing the settings of the pen or other tool has no effect.	Make sure you are changing the settings for the tool and application that you are currently using. See Application-specific settings and Working with multiple tools.
The pen side switch does not work.	Be sure you are using a compatible Wacom pen, such as the pen that shipped with your pen tablet, or a Wacom tool specified for use with the product. Be sure to press the side switch when the pen tip is within 10 mm (0.4 inch) of the tablet active area. Do this without pressing down on the pen tip. In the Tablet Properties, verify that the side switch is set to the function you have specified for the application and tool you are using. Check the Side Switch mode. If Click & Tap is selected, you will need to first press the side switch while touching the pen tip to the tablet surface in order to perform a click function. See Advanced options.
The screen cursor jumps back.	Do not place a tool on the tablet when it is not in use, or when you are using another pointing device.
When using a multiple monitor system, you cannot use the pen to control the other monitor(s).	Cycle pen control for your pen tablet between your displays by pressing an ExpressKey or pen button set to Display Toggle. Verify that the Screen Area in the Mapping tab is set to Full. You can also use your pen to control the other monitors in mouse mode. To use mouse mode, first set a pen button to Mode Toggle.... Then use the button to toggle between Pen mode and Mouse mode.
Touch does not work.	Enable touch by pressing an ExpressKey that is set to Touch On/Off. Open the Tablet Properties, click on the Touch icon, and go to the Standard Gestures, My Gestures, or Touch Options tab. Be sure the Enable Touch option is selected.
Touch does not seem to fully work. The screen cursor can be moved, but more complex actions do not work.	If the tablet driver does not load properly, basic touch movement will be recognized, but other actions and gestures will not. Install the driver software for the tablet. Try reinstalling the pen tablet driver.
The tablet does not reliably recognize multi-finger touch.	If you hold your fingers too close together, the tablet may not recognize them as being separate. Try moving your fingers a little further apart.
You cannot zoom-in or zoom-out when working with Adobe Photoshop^®.	If zoom functions do not operate correctly in Photoshop, verify that the Zoom with Scroll Wheel function is not selected in the Photoshop Preferences options.
Rotation gestures do not work consistently, or do not work at all.	Rotation may work in different ways, depending on the application. For best recognition of this gesture, start with your fingers positioned diagonally on the tablet surface and keep them at least 25 mm (1 inch) apart.