If you encounter problems with pen or touch functions on your pen display, refer to the following table. For entries with multiple solutions, try them one at a time until you have solved your problem.
For additional information, visit Wacom Customer Care.
|The pen does not position the screen cursor, or otherwise work properly.||
The driver may not be installed properly. You will only be able to use the pen tip to move the screen cursor and click with the pen tip.
For pen displays that combine pen input and touch, basic touch movement will continue to be recognized, but other actions and gestures will not.
Install (or reinstall) the driver software for the tablet.
|The pen does not draw or ink with pressure sensitivity.||
Some applications require that you turn on the pressure capabilities within the application or the selected tool before the pen will respond as a pressure-sensitive tool.
Verify that your application supports pressure sensitivity.
|Clicking is difficult.||
Try using a lighter Tip Feel.
|Double-clicking is difficult.||
|The pen selects everything, or will not stop drawing.|
|The eraser selects everything or will not stop erasing.|
|You notice a screen delay at the beginning of pen or inking strokes.||
|You have to press hard with the pen when clicking, drawing, or writing.||
|The pen tip does not function.||
|Changing the settings of the pen or other tool has no effect.||Make sure you are changing the settings for the tool and application that you are currently using. See Application-specific settings and Working with multiple tools.|
|The pen side switch does not work.||
|The screen cursor jumps back.||Do not place a tool on the tablet when it is not in use, or when you are using another pointing device.|
|When using a multiple monitor system, you cannot use the pen to control the other monitor(s).||
|Touch does not work.||
|Touch does not seem to fully work. The screen cursor can be moved, but more complex actions do not work.||If the tablet driver does not load properly, basic touch movement will be recognized, but other actions and gestures will not. Install the driver software for the tablet. Try reinstalling the pen tablet driver.|
|The tablet does not reliably recognize multi-finger touch.||If you hold your fingers too close together, the tablet may not recognize them as being separate. Try moving your fingers a little further apart.|
|You cannot zoom-in or zoom-out when working with Adobe Photoshop®.||If zoom functions do not operate correctly in Photoshop, verify that the Zoom with Scroll Wheel function is not selected in the Photoshop Preferences options.|
|Rotation gestures do not work consistently, or do not work at all.||Rotation may work in different ways, depending on the application. For best recognition of this gesture, start with your fingers positioned diagonally on the tablet surface and keep them at least 25 mm (1 inch) apart.|