Troubleshooting: Mac- or Windows-specific

If you encounter problems with your operating system while using your pen display, refer to the following table. For entries with multiple solutions, try one at a time until you have solved your problem. Also refer to topics for general troubleshooting, pen and touch, and wireless connection.

For additional information, visit Wacom Customer Care.

Mac: On startup:

A dialog tells you that the driver failed to load, or
The tablet preferences have not yet been created.

The tablet was not detected at startup.

If your tablet is connected to your computer with the provided USB cable:

Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Check to be sure that a tablet status LED is illuminated. If your tablet is plugged into a USB hub, make sure the hub is connected and active.
From the Go menu, select Utilities and launch the System Profiler. Select USB from the Hardware section of the Contents list. A Wacom USB tablet model should be listed. If a tablet model is not listed, check the USB tablet cable connection or try plugging the tablet into a different USB port.
If you are still having difficulties, uninstall and then reinstall the tablet driver.
If the problem persists, contact Wacom Technical Support.

Mac: Ink does not work correctly with the pen tablet.

There may be a problem with Ink preferences. Remove the preference files as follows; they will be re-created when you enable handwriting recognition.
Open System Preferences, choose Show All, and select Ink.
Turn off handwriting recognition.
From the Go menu, choose your Home. Open the Library and Preferences folders. Remove the following preferences:

com.apple.ink.framework.plist
com.apple.ink.inkpad.plist
com.apple.ink.inkpad.sketch

Go back to System Preferences and Ink, and enable handwriting recognition.
Test the Ink function using your pen tablet and pen.
If this procedure does not resolve your problem, contact Apple Support for further assistance. Wacom does not create Ink, and cannot support a third-party software application.

Mac or Windows^® :

You suspect the tablet preferences may be corrupted, or
You want to make sure that all settings are at factory defaults.

Use the Wacom Desktop Center Backup and Restore Utility to modify your preferences, and save them to your computer or to the Cloud. See Wacom Desktop Center.

You can also use the Wacom Tablet Properties Tablet Preferences Utility to restore preferences and settings on your computer (but not from the Cloud). See Managing preferences.